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Return Policy

Returns/Exchanges/Refunds

Due to the nature of our items to ensure both the customer and our safety we do not accept returns or exchanges. No refunds or order cancellations will be issued.

Clearance Items are FINAL SALE.

 

Lost/Stolen Packages

We are not responsible for shipping errors, lost or stolen packages. Please contact the shipping company to file a claim to resolve the issue. The shipping and tracking information we provide you via e-mail is the same information that we have on our end. If you need to verify the address or tracking number we are happy to provide you any information you need regarding your claim.

Packages that ship USPS First Class are NOT insured and may not be eligible for a claim. USPS Priority packages are insured up to $100. Please keep this in mind when choosing your shipping options.

 

Broken/Damaged Items

We take great care to package our products so that they can endure their trip safely to you. Unfortunately sometimes mishaps still happen. 

You must provide your order number or proof of purchase and notify us via email within 48 hours of receiving your product to be eligible. We will need photos and a detailed description of what is wrong with the item. 

If you receive an item(s) broken or damaged valued at less than $20(USD) you may receive store credit. At this time store credit must be used in full and does not have a rolling balance. It does not expire and may be used towards anything in the store. 

If you receive a package with an item(s) broken or damaged valued at more than $20(USD) you may receive a replacement(s). If the item is no longer in stock you will be offered a similar item or you may wait until the item is available. If you choose to wait please note that if you have multiple items being replaced they will all ship at the same time. Regular processing times still apply. You will be notified via e-mail when your replacement(s) has shipped as well as be provided tracking information as you would with any regular order.  Replacements for damaged items will only be issued once. 

 

Defective Items

 

Defective refers to issues such as faulty mechanism i.e. product not opening or closing or any issue that would have occurred on our end NOT items damaged during shipping. Please notify us via e-mail as soon as possible if you receive a defective item. These issues will be handled on a case by case basis.

If you have any other issue with your package on our end such as receiving the wrong color or item please notify us via e-mail info@brownleafcosmetics.com as soon as possible so that we can solve the issue.